Welcome to David Tate Sales’ FAQ section, where we answer your most common questions about our premium footwear and exceptional service. Whether you’re curious about sizing, shipping, or returns, we’ve got you covered with the same attention to detail we put into every pair of shoes we sell.

Product Questions

What types of footwear do you offer?
We specialize in a wide range of premium footwear including boots, clogs, flats, heels, loafers, oxfords, sandals, slippers, sneakers, and athletic shoes. We also offer coordinating socks to complete your look.
How do I choose the right size?
Our footwear follows standard US sizing. For the perfect fit, we recommend measuring your foot length and comparing it to our detailed size chart (available on each product page). If you’re between sizes or have specific fit concerns, consider sizing up for comfort.
Are your shoes suitable for wide feet?
Many of our styles accommodate wider feet, particularly our boots and loafers. Look for “wide width” in the product description or contact our customer service for personalized recommendations.

Ordering & Account

How do I create an account?
During checkout, simply select “Create an Account” after entering your email address. You’ll be able to track orders, save favorites, and enjoy faster checkout on future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password within minutes.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Why was my payment declined?
Payment declines are usually due to insufficient funds, incorrect card details, or your bank’s security measures. Verify your information and contact your card issuer if the problem persists. For immediate assistance, you can also try PayPal as an alternative payment method.

Shipping & Delivery

What are my shipping options?
We offer two reliable shipping methods:

Standard Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch)
Free Shipping: Free on orders over $50 via EMS (15-25 days after dispatch)

All orders are processed within 1-2 business days before shipping.
Do you ship internationally?
Yes! We ship worldwide with the exception of some Asian and remote regions. During checkout, simply enter your address to confirm we can deliver to your location.
How can I track my order?
You’ll receive a tracking number via email as soon as your order ships. Click the tracking link in your email or enter the number on the carrier’s website (DHL, FedEx, or EMS) for real-time updates on your package’s journey.
What if my package is delayed?
While we carefully estimate delivery times, occasional delays can occur due to customs or carrier issues. If your package hasn’t arrived within 5 days of the estimated delivery window, please contact us at [email protected] with your order number for assistance.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be unworn, in original condition with all tags attached, and in the original packaging. Some exclusions may apply to clearance items (marked as such on product pages).
How do I initiate a return?
Email [email protected] with your order number and reason for return within 15 days of receiving your order. We’ll provide return instructions and a prepaid return label if applicable.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds are issued to your original payment method. Please allow additional time for your bank to post the credit.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. For a different size or color, simply return the original item (following our return policy) and place a new order for the preferred item.

Still Have Questions?

Our US-based customer service team is happy to assist with any additional questions about our products or policies. Contact us at [email protected] for personalized assistance.

David Tate Sales
68 Route 66, US 05149