Shipping Policy

At David Tate Sales, we combine premium footwear craftsmanship with exceptional customer service. Our shipping and returns policies are designed to provide clarity and convenience for our global clientele who appreciate quality footwear.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

• Standard Shipping ($12.95) – via DHL or FedEx
  • Delivery within 10-15 business days after shipment
• Free Shipping (orders over $50) – via EMS
  • Delivery within 15-25 business days after shipment

Returns & Exchanges

We stand behind our premium footwear with a customer-focused return policy. If your purchase doesn’t meet your expectations, we’ll make it right.

Key Return Information

• Return Window: 15 days from delivery date
• Condition: Items must be unworn, in original packaging with all tags attached
• Return Shipping: Customer responsibility (original shipping fees are non-refundable)
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Processing Time: 5-7 business days after we receive your return

Our Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear David Tate Sales Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

Product Name: [Product Name]
Size/Color: [Size and Color]
Reason for Return: [Reason – Fit, Damage, Wrong Item, etc.]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA cannot be processed.

Step 3: Package and Ship Your Return

Securely package your items in the original box with all protective materials. Include the original packing slip and write the RMA number clearly on the outside of the package.

Step 4: Track Your Return

Ship your return using a trackable method (we recommend DHL or FedEx for faster processing). David Tate Sales is not responsible for items lost in transit.

Step 5: Receive Your Refund or Exchange

Once received and inspected (typically within 3-5 business days), we’ll process your:

• Refund: Issued to your original payment method within 5-7 business days
• Exchange: Shipped via your selected shipping method (additional charges may apply)

Non-Returnable Items

The following items cannot be returned or exchanged:

• Clearance or specially marked “Final Sale” products
• Socks (for hygiene reasons)
• Any item without its original tags or showing signs of wear

International Returns

Customers outside the U.S. are responsible for:

• All return shipping costs and customs fees
• Ensuring proper documentation for customs
• Original shipping fees will not be refunded

Exchange Policy

We gladly exchange items for a different size or color (subject to availability). Follow the standard return process and indicate “Exchange” in your request. You’ll be responsible for:

• Return shipping costs for the original item
• Any price difference if exchanging for a higher-priced item
• Additional shipping costs if selecting expedited shipping for the replacement

This policy reflects our commitment to quality that begins with our premium footwear craftsmanship and extends through every customer interaction. We reserve the right to refuse returns that don’t meet our policy requirements.